Head of Retail Operations

July 11, 2023

Job Description

About the Company:

Our Client is a leading MNC retail company with extensive outlets and a strong presence in Indonesia. 

Job Responsibilities: 

  • Create a business plan over a 3 years horizon keeping in mind the changing consumer trends and the marketplace
  • Communicate, align & drive various teams to the organization’s vision and goals
  • Lead the Operations, Merchandising, Marketing & Licensing Partnership functions for Famous Brands with the objective of contributing to the company’s business and operational stability and health within the purview of the Group policies and statutory guidelines.
  • Have a fair understanding of the market map, competitive SWOT
  • Build and execute a strategic marketing plan for establishing & enhancing brand image. To achieve the Revenue and EBIT estimates and manage the entire P & L for the Famous Brands Business
  • Ensure excellent customer service by ensuring the best quality people and trained people across levels.
  • Create consumer campaigns in association with the Marketing function to attract greater footfalls in stores
  • Ensure implementation of SOPs and Guidelines with respect to the opening of new stores and store fit outs
  • Channel expansion through own or franchisee store
  • Adopt best practices of stock management and implement necessary actions
  • Involved in the implementation of SOPs for the opening & renovations of stores

 Job Requirements:

  • Minimum 8-10 years of experience in the Retail industry
  • Extensive prior experience working in stores or handling retail operations would be a strong plus
  • Strong leadership skills and led regional teams across Indonesia 
  • Hands-on operational skills to drive results 
  • Passionate and highly motivated individual 
  • Excellent communication and interpersonal skills